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FAQ



1. What details of your product are necessary for quotation? When you are making an inquiry, please accompany with the size, printing color, material and quantity of the product you want. 



2. How does the transaction work?

a). Place order and make the downpayment.

b). Send us the original document(s) and requirements etc by email, or you can choose to upload the digital folders with your printing document(s) and requirements onto our FTP with the account we offer you;

Address: can send us files through website:www.wetransfer.com


c). We make your printed products according to your digital folders and deliver them to you. 



3. How to pay? Please transmit (T/T) the payment from your bank to our bank. 100% of the total payment should be paid in advance if the total amount is less than USD2000. And if the amount is more then 2000$, 30% of total payment should be paid by the buyer in advance. The balance should be paid before the shipment. 



4. How is the transportation? The goods can be delivered by air or by sea. The approximate transit time by air is 5 business days maximum and by sea 15-30 days. Air charge is different for different country address. 



5. How long is the turnaround time for an order? The turnaround time is depending on the specifications of your order. Our production time is generally 10-20 business days, usually within 15 business days. 



6. What is to be prepared for the printing? Please mail us your original document and requirements, or log in the FTP account that we offer you and upload the digital folders, we will print your products according to the original document and requirements. 



7. How about the after service? YBJ Co., Ltd. is responsible for making some modifications as you need and your purchase can be reproduced and refunded if there are serious quality problems. 



8. Can you print according to our requirements? yes, all our products are printed with design you give us. 



9. Can you match PMS colors for screen printing?
PMS colors are designed for paper ink to be placed on white stock. You may indicate what PMS color you would like and make one of two choices:

1)Choose a stock t-shirt ink color that is close to the PMS color.

2)Pay extra for a PMS color match, but understand it cannot be guaranteed to be exact on a textile, especially if it is not screen printed on white.




10. Can I print on various colors? We have 8-color and 10-color copperplate printing machines. Your design on packaging products, we will place on all the colors you want to print on. Just to be sure the design works for you on all of your color choices. 



11. Can you copperplate printing 10 color process artwork? Yes, we offer 10-color copperplate printing processes. Many times spot color can be more affordable and effective. We are happy to work this through for you to find the best colors for your design. 



12. Can I get samples first before our order? Yes,we can send you the similar samples with the products you want.But it is the products which our previous clients made.We will try our best to find the similar for you. But all the samples are freight collect,please understand,Concerning making samples that is the exactly the same with your,we need to charge the plate-making. 



13. Are your inks environmental? Yes. Our ink is non-toxic.It can be used in food packing products and so on. 



14. How are prices determined? The prices are based on the total quantity, the color & brand of the blank item you select, and, for printing, the number of colors in your design. 



15. What types of file format do you accept for artwork? We accept the following formats: AI, CDR, EPS, JPEG, PSD, PDF, BMP, and TIFF. Before you offer the artwork, please contact us for confirm. 



16. How to start the order? We will start your order after receiving the down payment which is 30% of total payment. When order finished, we will email you the digital photo for your confirmation. We will send the goods to you after receiving the balance payment. If the order is urgent, you'd better pay 100% in advance. 



17. Can I come to visit your factory before we place an order ? Certainly,we welcome all of our clients come to our factory to see the production line. You will have more confidence in us through visiting our factory. 



18. Can I ask for modifications in my bag design?
Yes, Sure you are always welcome here whether if you are not satisfied we are here to serve you in this regard. We offer free revisions to satisfy our customers.But when we have complete the plate-making,you ask fr the modification,it may need additional fee for making new mould.

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